NetSuite CRM+

Grow Your Company with Customer-centric CRM Software in the Cloud

NetSuite Customer Relationship Management (CRM) software is the only cloud solution that delivers a real-time 360-degree view of your customer. NetSuite CRM provides a seamless flow of information across the entire customer lifecycle from lead through to opportunity, sales order, fulfillment, renewal, upsell, cross-sell, and support.

In addition to traditional CRM capabilities like SFA, customer support and marketing automation, NetSuite CRM delivers quotes, order management, commissions, sales forecasting and integrated Ecommerce capabilities.

Streamlines lead-to-cash processes.
Elevates productivity across the organization with a 360-degree view of your customers.
Improves sales performance through forecasting, upsell and commission management.
Manage global sales and services organizations.

Sales Force Automation
Customer Service Management
Marketing Automation

Product Datasheet

Turn Sales Strategy into Action

CRM Features

NetSuite's Sales Force Automation (SFA) software powers your sales organization with integrated sales processes from opportunity, upsell and quote management to sales forecasting, order management, fulfillment, and sales commission.

Opportunity Management - Standardize best practices for winning deals by linking your sales process and the customer buying process.
Sales Forecasting Make sales more predictable with real-time forecasting and a system of checks and balances that triangulates the sales forecast.
Quote and Order Management Streamline the quote and order process with a fully integrated quote-to-order, cash and fulfillment solution.
Incentive Compensation Management Provide visibility into accurate sales compensation calculation—ensuring the sales team spends more time selling and less time double-checking their commissions.

NetSuite's integrated customer service management solution gives you a 360-degree view of customers-helping to improve customer satisfaction, attract new customers and lower service costs.

Only NetSuite's customer service software gives everyone that interfaces with the customer—sales, support, service, and fulfillment—access to complete, key customer data in real time empowering them to better support your customers while driving upsell and cross-sell.

Case Management Expedite resolutions by assigning, managing, and routing customer support cases across multiple communications channels, including phone, fax and web.
Knowledge Management Organize and publish content easily allowing your customers and service reps to quickly track down the information they need.
Customer Portal Provide your customers with highly personalized and interactive service on the portal—boosting customer satisfaction and retention.
Time Tracking Ensure better visibility into case management with time tracking directly tied to the customer record. Service professionals can easily track time spent with a given client.

NetSuite's marketing automation software automates your entire marketing process, allowing you to better align campaigns and programs with your sales teams.

NetSuite's marketing automation software enables you to generate highly qualified leads that are ready for sales engagement. It provides a framework for you to target, build, execute and measure the success of marketing campaigns—taking the complexity out of lead qualification and conversion. NetSuite's marketing automation solution lets you track and measure a prospect's activity, identify when a lead meets known buyer-readiness conditions, and pass that lead to sales as soon as it meets your pre-defined criteria.

Campaign and Email Management Create and track highly targeted marketing campaigns. Manage end-to-end mass email campaigns, including database management, target list creation, email personalization, and SPAM-compliant auto-unsubscribe capabilities.
Website Search Engine Optimization Connect with your customers early in the buying cycle with search-engine-friendly pages and get high rankings in search engines for dynamically generated web pages.
Landing Page and Forms Create landing pages with an easy-to-use, drag and drop interface. Build reusable templates to create a consistent look and feel. Form submission instantly creates leads in CRM system for immediate sales follow up.
Lead Reporting and Analytics Get complete insight into your marketing programs—by program type, lead source, and promotions—in real time. Seamlessly track lead-to-revenue to measure ROI of lead generation programs.

Superior Customer Service

Mobile

NetSuite's comprehensive support for mobile devices—iOS, Android and Windows Phones—ensures that your business users get real-time access to the information they need, whether it's the latest metrics, calendar information, customer details or more.